Since no two banks are the same … we don’t do “canned” training. Your employees will receive training specifically designed for your bank … using your products … your balance requirements … your fees. And, in separate sessions if you prefer, everyone goes through training … senior management … front-line customer service staff members along with backroom employees. Typically, the sessions are segmented into four groups …

• Everyone goes through training senior management to determine the keys to success and make certain everyone understands why the bank is implementing Overdraft Options^sm and how everyone can contribute to its success.
• Operations personnel who will actually “run” the program recieve one-on-one training on daily activities and producing management reports.
• Front-line employees (CSRs, tellers, branch managers) learn all about the program plus how to answer typical questions and assist their customers make the program work best for them.
• All employees learn what the bank is doing and why … including benefits to the bank and its customers

Once the installation is complete, we stay in touch with your staff. Of course, we’re always only a phone call or email away. And, if you need us, we’ll be at your bank to ensure the success of your Overdraft Options^sm implementation.